Frequently Asked Question

General Information

Who is 9 Coral Jewels?
9 Coral Jewels is a globally renowned jewelry, gemstones, and jewelry finding manufacturing company with over eight decades of experience. We have a strong presence in India, Germany, and the USA and are dedicated to combining timeless artistry with modern innovation.

What products and services does 9 Coral Jewels offer?
We specialize in exquisite jewelry manufacturing, gemstone sourcing, and providing a wide range of innovative jewelry findings. Our services also include customization to create unique jewelry pieces tailored to individual preferences.

Where are your offices located?
Our operational bases are strategically located in India, Germany, and the USA to serve clients worldwide.

How long has 9 Coral Jewels been in the jewelry industry?
We have been at the forefront of the jewelry industry for over 80 years, blending tradition with cutting-edge technology.

Products and Services

What types of jewelry does 9 Coral Jewels specialize in?
We craft a variety of jewelry pieces, including rings, necklaces, bracelets, earrings, and more, all designed to celebrate the beauty of gemstones.

Do you offer custom jewelry designs?
Yes, we offer custom design services, allowing clients to collaborate with our designers to create one-of-a-kind pieces.

What are jewelry findings, and what options do you provide?
Jewelry findings are components like clasps, settings, and connectors used in crafting jewelry. We offer a comprehensive catalog of findings in various materials and finishes to suit diverse design needs.

Can I request specific gemstones for my jewelry?
Absolutely! We source and provide a wide range of gemstones and can incorporate specific requests into your custom jewelry design.

What materials and finishes are available for your jewelry findings?
We provide findings in materials like gold, silver, platinum, and various alloys, with finishes such as polished, matte, antique, and more.

Customization

How does the customization process work?
Clients can work closely with our designers to bring their vision to life. Share your ideas, and we will create designs that match your personal style and preferences.

Can I collaborate with your designers to create a unique piece?
Yes, our designers are available to collaborate with clients to ensure the final piece reflects their vision and individuality.

What is the timeline for creating customized jewelry?
The timeline depends on the complexity of the design, but typically ranges from 2 to 6 weeks.

Are there additional costs for customization?
Customization may involve additional costs, depending on the materials, gemstones, and complexity of the design.

Gemstones

Where do you source your gemstones?
We source gemstones from reputable suppliers worldwide, ensuring quality and ethical practices.

How do you ensure the authenticity and quality of your gemstones?
Our skilled gemologists handpick each gemstone, ensuring exceptional brilliance, authenticity, and quality.

Can you provide certificates for the gemstones used in your jewelry?
Yes, we provide certificates of authenticity for the gemstones used in our jewelry upon request.

What types of gemstones do you offer?
We offer a wide range of gemstones, including diamonds, rubies, emeralds, sapphires, topaz, and many others.

Shipping and Orders

Do you ship internationally?
Yes, we offer worldwide shipping to ensure our products reach customers across the globe.

What are your shipping costs and delivery timelines?
Shipping costs and timelines vary based on the destination and shipping method. Details will be provided at the time of purchase.

How do you ensure the safe delivery of jewelry and gemstones?
We use secure packaging and trusted shipping partners to ensure that your order reaches you safely and in pristine condition.

Can I track my order?
Yes, tracking details will be provided once your order is shipped.

What should I do if my order is delayed or damaged during shipping?
Please contact our customer support team immediately, and we will resolve the issue promptly.

Payment and Policies

What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and online payment platforms.

Do you offer refunds or exchanges on jewelry?
Yes, we offer refunds or exchanges under certain conditions. Please refer to our return policy for details.

What is your return policy for customized jewelry?
Customized jewelry is generally non-refundable unless there is a defect or issue with the order.

Is there a warranty on your products?
Yes, we offer a warranty on our products to cover manufacturing defects.

Corporate and Trade Services

Do you provide wholesale options for resellers or bulk buyers?
Yes, we offer wholesale options for resellers and bulk buyers. Please contact us for pricing and details.

Can jewelry designers and artisans collaborate with you for findings or custom projects?
Absolutely! We welcome collaborations with jewelry designers and artisans.

Do you offer training or guidance on gemstone selection and jewelry making?
While we don't offer formal training, our experts are available to guide clients in selecting gemstones and crafting jewelry.

Customer Support

How can I contact 9 Coral Jewels for inquiries or support?
You can reach us through our website’s contact form, email, or phone. Our customer support team is ready to assist you.

Do you offer consultations for selecting the right jewelry or gemstones?
Yes, our experts are available to provide personalized consultations.

Can I schedule a visit to your offices in India, Germany, or the USA?
Yes, visits can be scheduled by contacting our team in advance.

What steps can I take if I encounter an issue with my purchase?
Please contact our customer support team immediately for assistance.

Sustainability and

Ethics

How do you ensure ethical sourcing of gemstones?
We work with trusted suppliers who adhere to ethical sourcing practices.

What steps do you take to reduce your environmental impact?
We are committed to sustainable practices, including eco-friendly packaging and responsible sourcing of materials.

Do you have any certifications for sustainable practices?
Yes, we hold certifications that reflect our commitment to ethical and sustainable practices.