Terms & Conditions – 9 Coral Jewels

At 9 Coral Jewels, we are committed to maintaining transparency, consistency, and trust with our global partners. Please read our terms and conditions carefully before placing an order.

1. Orders & Payments

• A 30% advance is required at the time of order confirmation.

• The remaining 70% balance must be cleared before shipping.

• Payments can be made via Bank Transfer / TT / LC (as mutually agreed).

• A minimum order quantity/value (MOQ) is required to ensure efficient production and competitive pricing.

2. Customization & Pricing

• All jewelry can be customized as per buyer specifications in design, material, finishing, and packaging.

• Pricing is based on design complexity and order volume. Bulk discounts are available for large/recurring orders.

• Region-wise exclusivity may be discussed for consistent bulk buyers.

3. Production & Delivery Timelines

• Ready stock orders are shipped within 3 working days after payment clearance.

• Customized orders typically require 4–6 weeks, depending on design and volume.

• Shipping is arranged through reputed logistics partners (DHL, FedEx, UPS, or freight forwarders).

• All export documentation is handled by our team.

4. Taxes & Duties

• No Indian taxes are applicable on exports.

• Buyers are responsible for import duties, VAT/GST, and local taxes in their country.

5. Quality Assurance

• Every product undergoes strict inspection by our Quality Control Department.

• We guarantee that metal purity, plating, and gemstone quality meet the agreed specifications.

6. Returns & Claims

• As all products are custom-made, returns are generally not accepted, except in cases of manufacturing defects.

• Any claims (damage, shortage, or defect) must be reported within 7 days of receipt with photographic proof.

• Resolution may include replacement, repair, or partial credit, subject to management approval.

7. Intellectual Property

• Client-shared designs for customization remain confidential and protected.

• 9 Coral Jewels will not reproduce or share client-specific designs without written consent.

8. Force Majeure

• We are not liable for delays or non-delivery caused by events beyond our control, including natural disasters, strikes, customs delays, or logistic disruptions.

9. Governing Law

• All transactions are governed under the laws of India.

• In case of disputes, legal jurisdiction will be in [Your City, India] (e.g., Jaipur/Mumbai).

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